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Clinical governance at Define Clinic: a CQC registered clinic led by doctors and nurses

Define Clinic is a doctor led aesthetic and dermatology clinic registered with the Care Quality Commission (CQC) at both of its locations, in Fitzrovia, London and in Beaconsfield. Dr Benji Dhillon, our Medical Director, is the CQC Registered Manager for both clinics and is accountable for the standard of care you receive. This page sets out who is responsible, the rules we work to, and what to do if something is not right.

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Define Clinic at a glance

  • Registered provider: Define Medical Ltd, trading as Define Clinic
  • Regulator: the Care Quality Commission (CQC), the independent regulator of health and social care in England
  • Registered locations: Define Clinic Fitzrovia, 9, 10 Windmill St, London W1T 2JF, and Define Clinic Beaconsfield (registered with the CQC as Define Medical), Wendover House, 24 London End, Beaconsfield HP9 2JH
  • Registered Manager and Nominated Individual for both clinics: Dr Benji Dhillon
  • Medical Director: Dr Benji Dhillon, MBBS, BSc, MRCS, GMC number 6143016
  • Regulated activities: treatment of disease, disorder or injury; surgical procedures; diagnostic and screening procedures
  • Clinical team: led by doctors and nurses; every doctor, dentist and nurse who treats you is registered with the GMC, the GDC or the NMC

Who is responsible for your care

Dr Benji Dhillon leads Define Clinic as Medical Director. He is registered with the General Medical Council under number 6143016 and holds a licence to practise. You can check his entry on the GMC register yourself. He is also the Registered Manager and Nominated Individual for both clinics with the CQC, which lists him under his full name, Benjeev Singh Dhillon. That means he is the person the regulator holds to account for the safety and quality of care at Fitzrovia and at Beaconsfield.

Day to day, you are treated by a team led by doctors and nurses. Every doctor, dentist and nurse who treats you is registered with their own professional regulator: the General Medical Council, the General Dental Council or the Nursing and Midwifery Council. Our aestheticians carry out skin treatments and work alongside the clinical team. You can ask any member of staff who is responsible for your care on the day, and you can ask to see a doctor.

Read more about Dr Benji Dhillon.

The standards we work to

These are the rules every clinician at Define Clinic follows, at both clinics.

CQC registration

Both clinics are registered with the Care Quality Commission. Registration means the CQC can inspect either clinic at any time and publish what it finds. You can read the CQC record for Define Clinic Fitzrovia and for Define Clinic Beaconsfield on the CQC website.

A consultation before any treatment

Every treatment starts with a consultation with a clinician, in person, at the clinic you choose. We take your medical history, listen to what you want, examine you and tell you plainly what we recommend, what we do not, and why. Where a treatment involves a prescription only medicine, the prescriber assesses you face to face before anything is prescribed, and it is prescribed for you by name. The clinician who treats you is the clinician who takes your consent. You are given time to think before you go ahead. We never rush.

We are happy to say no

Our rule is simple: “We are happy to say no. If you’re not right for treatment we will not do it! This is about safety and ensuring you get the best looking result.”

If we think a treatment will not give you a natural-looking result, or if your reasons for wanting it worry us, we will tell you, and we will not treat. Read how we decide who to treat.

No cosmetic injectable treatments for anyone under 18

We do not provide cosmetic injectable treatments to anyone under 18. This is the law in England, and it is our rule. If we are not sure of your age, we will ask for photo ID before you are treated.

Hygiene and infection control

Needles, cannulas and other consumables are single use. Your skin is cleaned before any injection or skin treatment. Clinical waste is handled and disposed of under the rules that apply to a CQC registered clinic.

If something goes wrong

Every treatment comes with written aftercare and a direct way to reach the clinic. If anything worries you after a treatment, contact us the same day and a doctor will review you. Our clinicians are trained to recognise and manage complications, and the medicines needed to treat them are kept at both clinics.

Chaperones

You can ask for a chaperone at any appointment. A trained member of staff stays in the room with you and your clinician, and we may suggest one ourselves. If you would rather not have one, that is fine, and we record your choice in your notes. Read our chaperone policy.

Honest marketing

We follow the General Medical Council’s guidance on cosmetic interventions and the advertising rules that apply to clinics in the UK. We do not advertise prescription only medicines. Whether one is right for you is a decision made with you in your consultation, never on a web page.

Your records

Your consultation, your consent and your treatment are recorded in your clinical notes, which are kept in confidence. Our privacy policy explains how we look after your information.

How to raise a concern or make a complaint

Tell us as soon as something is not right. Most concerns are sorted out quickly with the team at the clinic. If you would like to make a formal complaint, you can do so in person, by phone, by email to info@defineclinic.com or through the contact form on our website. We acknowledge every complaint within two working days. The Clinic Manager investigates, and the General Manager takes over if it needs to go further. You will have a written response within ten to twenty working days, and we will keep you informed if we need longer. If you are not satisfied with our final response, you can raise your concern with the Care Quality Commission or, where it concerns an individual clinician, with the General Medical Council or the Nursing and Midwifery Council. Read our full complaints procedure.

What this means for you

  • You know who is accountable for your care: a named doctor, registered with the GMC and with the CQC.
  • You are assessed before you are treated, and you are told no when no is the right answer.
  • You can check everything on this page yourself, on the GMC and CQC websites.
  • You have a clear route to raise a concern, inside the clinic and beyond it.

Frequently asked questions

Is Define Clinic registered with the CQC?

Yes. Define Medical Ltd, trading as Define Clinic, is registered with the Care Quality Commission, and both clinics, Fitzrovia and Beaconsfield, are registered locations. The CQC record for each clinic is linked on this page.

Who is the Medical Director at Define Clinic?

Dr Benji Dhillon, MBBS, BSc, MRCS, is the Medical Director. He is also the CQC Registered Manager and Nominated Individual for both clinics, and he is registered with the General Medical Council under number 6143016.

Can I check my practitioner's registration?

Yes. Doctors are listed on the General Medical Council register, dentists on the General Dental Council register and nurses on the Nursing and Midwifery Council register. Ask us for the name and registration number of anyone who treats you and check it yourself.

Can I have treatment at my first appointment?

Sometimes. Every treatment starts with a consultation, and we give you time to think before you go ahead. Where a prescription only medicine is involved, the prescriber must assess you in person first. Your clinician will tell you what is possible on the day, and if you are not right for treatment they will say so.

Do you treat anyone under 18?

Not with cosmetic injectable treatments, which the law in England does not allow for anyone under 18. For other appointments, a parent or guardian normally stays with a patient under 18.

What if I am unhappy with my treatment?

Tell us straight away. Most concerns are resolved by the team at the clinic. If you want to make a formal complaint, we acknowledge it within two working days and give you a written response within ten to twenty working days. If you are not satisfied with our final response, you can take your concern to the Care Quality Commission or to the clinician's professional regulator.

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Keep reading

Sources

Medically reviewed by Dr Benji Dhillon, MBBS, BSc, MRCS, Medical Director, Define Clinic. Last reviewed 9 November 2026.